Can I connect my UDH-100 directly to the machine?
No, you must always use the correct interface cable between your UDH-100 and your machine.
All required cables are included when you purchase a UDS-100.
If you have doubts about which cable to use, please contact our support team.
I already own a different USB-to-CAN interface. Can I use this in combination with the UDS-100 software?
No, the UDS-100 is only compatible with our UDH-100 USB-to-CAN interface.
Can I install my UDS-100 software on multiple computers?
No, a separate license is required for each computer.
My UDS-100 license is about to expire. What should I do?
Your software will continue working after your license has expired. However, it is highly recommended that you purchase a support pack.
An active license allows you to download any available updates and permits you to request support.
My display shows a warning beginning with “Problem: RTC - …”
Please send your console to UMS.
My display shows “Problem: HS-Time invalid”. Can I adjust?
No, you must send your console to UMS.
I have a warning that the RTC battery is low or empty. Can I replace it?
The RTC battery is not user serviceable. Your console unit must be sent to UMS. Contact us via the contact page.
My UPC-100 console looses power every time I disconnect the wall adapter. Is the battery defective?
The main (red) battery is disconnected for transport safety. It must be connected before first use.
Please check the UPC-100 user manual for instructions on connecting the main battery.
Is machine [x] supported by my UPI-xx?
A list of supported machines is included in the corresponding UPI-xx user manual.
If your machine is not listed, you can always contact our support team for inquiries. We prioritize our development with respect to customer requests.
Can I purchase activation keys for periods other than 1 year?
No, at this time this is not possible.
My product displays a warning saying that it expires in [x] days. Where can I extend the activation period?
Go to the product page of your interface (e.g. UPI-JH). Click on “Activation Key” to purchase a year-long activation.